Surprise, surprise, I no longer work for worst boss evar. For the last few months I’ve been chugging along, alternating between traveling and consulting. I’m finally settled now that summer’s over and I went out into the world to get another job. Yep. I have hours and a punch clock and the whole nine yards. It’s interesting coming from corporate America, cube-farm, office-world and going to retail, hourly, smock-rocking. I don’t take it as a “downgrade,” cause a job’s a job. Someone trusts you to do something for them, they pay you. It is a downgrade for lifestyle in terms of sheer dollars, but let me tell you, trying to get your clients to remit your invoices… screw that. I’d rather go back and work for splutter boss again. … Ok, I wouldn’t.
So as it turns out, there are crappy bosses everywhere. Another big, sarcastic surprise. My recent experience, which I shall rant about directly, is in some ways more horrific because of the business impact. I shall explain.
I went to work on my first day and filled in the usual paperwork and then sat down in a grubby break room to watch 5 videos ranging from child abduction, shop lifting, and cashier training. “Watch this one last,” the manager tells me. “It’s important to what you’ll be doing.” Um, ok. I still don’t have an employee ID, haven’t punched in, and don’t even know where the bathrooms are, but I’ll know how to page someone over the intercom and run credit card slips. The manager would return or I should come and find him. Oh, and there are no lockers, so put your stuff out in your car. Alrighty. (As an aside rant, I have 2 cars and a truck. Both cars broke down in turns, Monday and Tuesday. Then the truck took a year to start up yesterday. Let’s hope all this ranting isn’t bad juju. At least more bad luck means more ranting fodder for you.)
I found the boss just before stashing my stuff in my car. I learned someone named Jennifer … or maybe Sarah… would be training me, and to find her at the front. I’m not a shy person. But finding two people who 1) clearly don’t know they’re training me (or why else would the manager not be sure whom to find?) and 2) are both extremely busy with customers is a bit daunting to me. Luckily I found someone else who had trained another trainee that morning, and she let me follow her to the front to show me who was whom. Jennifer assigned this hapless victim to be my trainer.
Turns out when you do repetitive tasks, you forget how to use words to describe them.
Fine. I’ll watch over your shoulder and soak it in. After 20 minutes or so, I took over. After 15 more minutes, I was on my own. I had no idea what time I was scheduled to complete training and my day. The other trainee had come in from 8:30 and worked until noon, an hour after her scheduled “shift”. Using that math, I should have gone by 1:30 or 2. At 4 o’clock I finally asked wtf. Nicely. “Pardon me. WTF?”
I was released at 4:30 and as I passed by Jennifer, asked when I should come back next. I was not on any schedule. I had not been on that day’s schedule. Jennifer did not know who I was. I had not been scheduled for breaks. She had no information. Can you guess who had gone home early that day? That’s right, the manager! Wheee! Gee, call back tomorrow morning to find out when you are scheduled.
Wow. So I just worked my first day, un-punched in, on no schedule, and I’m not scheduled to ever come back? Oh, shall I take this moment to mention that when I called for an interview (Note: smock and other hourly jobs need to have much callback persistence. I had forgotten this working in “forward your resume via email” world.) they could not find my application. When I interviewed they could not find my application. The manager who hired me (Mr. Left-early and never checked in with me during my cash register imprisonment) therefore had no references for me, and not even a shred of information aside from what I told him during the interview. So.. I am literally non-existant to this company. They have no paperwork but what I filled out on my first day, and they surely called no one for references. I could have been something horrible for them! Yet they blindly trusted me to go it alone with all their money, their customers, all of it.
Wow. It’s a crazy way to run a business.
Did I expect hand-holding? Maybe a smidgen more formal training, but ok, ya learn by doing. Did I expect to be on schedules somewhere, with other staff knowing who I was and when I should be there? Hell, yes! And, did I expect to be not necessarily welcomed with open arms, walked from employee to employee and introduced, coddled and fawned over and smiled at but for surely not just thrown in with no introduction to at least the other managers (what was your name again?) and with a better ratio of training to “real” work? Hell yes again. Hell. Yes.
Seriously, they just took me as a schmuck off the street. As it is, I’m just a whiny mofo with a blog to rant on. Let the venom flow.